Andrew Vincent Chiropractic (Imwood Pty Ltd ABN 83 010 661 757) recognises the importance of protecting the privacy rights of the individual in relation to personal information. This document is our privacy policy and explains how we collect, manage and disclose personal information. We respect your rights under the privacy Act and we comply with all of the Privacy Act’s requirements in respect to the collection, management and disclosure of your personal information.
Section A – Your Information
Andrew Vincent Chiropractic collects and keeps personal information given by you to us, as well as other information that may be forwarded by other health providers.
Section B – Information We Collect
All personal information is kept electronically and in paper form in our office.
All personal information is retained on a secure server and is protected from unauthorised access through the use of fire-walls, secure passwords, user logins or other security procedures that are in line with the Australian Privacy Laws for the storage of medical data.
Section C – Purposes for which we Collect, Hold, Use and Disclose Personal Information
The purpose for the collection of information is for the provision of chiropractic services to you and for the analysis of conditions and treatment results for data research purposes.
We may at times use marketing to alert you to newsletters, reminders and promotions. If at any time you do not wish to receive further marketing information, you have the option to ask us not to send it to you. See details in the Contact Us section below.
As a standard practice, we do not give or share any personal information with third parties, unless they are acting as an intermediary. This would include any third party organisation involved in the operation, hosting and management of our information technology infrastructure (including our website), for example:
- Web hosting providers
- IT systems administrators
- Electronic network administration
Section D – Assessing and Correcting Personal Information
As a patient you may access any personal information about yourself by contacting the practice manager or your chiropractor. Andrew Vincent Chiropractic will provide all material requested on receipt of a written request from you.
Section E – Complaints about a Breach of Privacy
If you believe we have failed to comply with the Privacy Act or this Privacy Policy in relation to our handing of your personal information, then you must first lodge your complaint with us.
We will treat your complaint confidentially. We will review your complaint and contact you within a reasonable time.
If we do not resolve your complaint, you may then take your complaint directly to the office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
Section F – Personal Information Outside Australia
Your personal information will only be disclosed to overseas recipients, if specifically requested by you. Before we ever disclose any information to overseas recipients (eg. a chiropractor overseas) we will seek your written consent.
Contact Us
Please contact us regarding any questions or complaints in relation to the Privacy policy, or to request access to or correct personal information on admin@avchiro.com.au or 07 3221 1346.
The detailed Privacy Fact Sheet 17 can be viewed on the Office of Australian Information Commissioner website.
