Section A – Your Information
Andrew Vincent Chiropractic collects and keeps personal information given by you to us, as well as other information that may be forwarded by other health providers.
Section B – Information We Collect
All personal information is kept electronically and in paper form in our office.
All personal information is retained on a secure server and is protected from unauthorised access through the use of fire-walls, secure passwords, user logins or other security procedures that are in line with the Australian Privacy Laws for the storage of medical data.
Section C – Purposes for which we Collect, Hold, Use and Disclose Personal Information
The purpose for the collection of information is for the provision of chiropractic services to you and for the analysis of conditions and treatment results for data research purposes.
We may at times use marketing to alert you to newsletters, reminders and promotions. If at any time you do not wish to receive further marketing information, you have the option to ask us not to send it to you. See details in the Contact Us section below.
As a standard practice, we do not give or share any personal information with third parties, unless they are acting as an intermediary. This would include any third party organisation involved in the operation, hosting and management of our information technology infrastructure (including our website), for example:
- Web hosting providers
- IT systems administrators
- Electronic network administration
Section D – Assessing and Correcting Personal Information
As a patient you may access any personal information about yourself by contacting the practice manager or your chiropractor. Andrew Vincent Chiropractic will provide all material requested on receipt of a written request from you.
Section E – Complaints about a Breach of Privacy
We will treat your complaint confidentially. We will review your complaint and contact you within a reasonable time.
If we do not resolve your complaint, you may then take your complaint directly to the office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
Section F – Personal Information Outside Australia
Your personal information will only be disclosed to overseas recipients, if specifically requested by you. Before we ever disclose any information to overseas recipients (eg. a chiropractor overseas) we will seek your written consent.
The detailed Privacy Fact Sheet 17 can be viewed on the Office of Australian Information Commissioner website.